Laptops Direct Reviews

I had a small issue after my order was delivered, but support got back to me quickly and sorted it out without making it a hassle. Overall, I’m happy with the experience and I’d say the after-sales service is solid.

I’ve been trying to get help with my warranty for weeks now, and it’s been a nightmare. I keep waiting for a clear answer, but all I get is delays or vague responses. At this point, I’m just tired of chasing them and still not knowing what’s going on

I had to keep chasing them just to get any kind of response, and even then it felt like I wasn’t getting anywhere. The replies sounded like copy-and-paste answers, and nobody actually dealt with the problem. i started to feel a bit trapped because there was no clear way to get it sorted or speak to someone who could actually help. Wouldn’t use them again.

I paid extra for next-day delivery, but the package didn’t show up until 6 days later. There were barely any proper updates either, which made the whole thing feel a bit dodgy. i started wondering if it had even been sent when they said it was. Really frustrating experience

I was surprised to find the laptop in stock here when everywhere else seemed to be sold out. Really glad I checked!

This turned into way more of an ordeal than I expected. The repair seemed to drag on forever, and when it came time to sort out a replacement, that was its own little drama too. It just felt slow and unnecessarily frustrating from start to finish.

I had to follow up on my refund a couple of times, which was a little frustrating. I kind of assumed it would be one of those things that gets sorted quickly once it’s requested, but it took longer than I expected. It did come through in the end, so it wasn’t terrible, just a bit slow and annoying.

Got the laptop I ordered, but the charger wasn’t the same one shown in the pictures. Works fine, so not a huge deal, just a little annoying. Delivery was okay too, nothing really stood out.

The return went through in the end, but it felt like more hassle than it needed to be. Everything was handled through automated messages and forms, and I couldn’t really get hold of an actual person, which was frustrating. Not the worst experience, just slower and more impersonal than I expected.

This was as straightforward as it gets. They said the delivery would turn up on time, and it absolutely did, no question about it. No hassle, no messing around, just arrived when they said it would.

Got a refurbished laptop from Laptops Direct. Delivery was quick, but the laptop itself looked more worn than I expected. Big scratch on the lid and some marks near the keyboard.
It works okay for now, but I was a bit disappointed. For the price, I thought it would look cleaner. Not sure I’d buy another refurb from them

I ordered my laptop for collection thinking it would be the quickest option, but after my latest experience, I’m not sure I’d bother again. When I got there, the staff didn’t seem to know where it was, and I ended up waiting around 35 minutes while they searched in the back. Nobody really kept me updated either, so I had to keep asking what was going on. The laptop itself was fine once I finally got it, but the whole collection process felt disorganised and more stressful than it needed to be. Based on this visit, I’d probably just choose delivery next time.

I had a rough time trying to check out because my payment kept failing. Not really sure what was going on, but it got frustrating after a few tries haha

The packaging was just alright. The box showed up a bit bashed, so I’m guessing it might’ve been knocked around during shipping, but I can’t say for sure. Luckily, it wasn’t a huge issue for me.

I was excited to place my order, but after that the communication felt really unclear. At times it seemed like things were moving along, but then I wouldn’t hear anything and had to reach out myself for updates. It was frustrating getting mixed signals instead of just knowing what was going on.

I was just trying to place an order, but the pages kept freezing on me. Checkout was a mess, and it made the whole experience way more annoying than it needed to be.

I did eventually hear back from customer service, so it’s not like they ignored me completely or anything like that. It just took longer than I was hoping, especially because when you reach out with a question or issue, you’re kind of waiting around for an answer before you know what to do next. The reply itself was fine once it came through, but the waiting part was a little frustrating

I ordered a laptop and quickly started feeling like something was off. The delivery date kept changing, and whenever I contacted support, the replies were vague and not really helpful. It felt like nobody had a clear idea what was going on. I should’ve trusted my instinct earlier because the whole thing just didn’t feel reliable. I wouldn’t use laptopsdirect again.

From what I saw, Laptops Direct had decent prices, and there seemed to be a fair bit of choice compared with a couple of other places I looked at.

The thing is, once I got further along, some of the extras and delivery charges made it feel a bit less of a bargain than it first looked. Maybe it depends on what you’re buying, but that was my experience.

Overall, it was fine for the money, just not amazing value in the end. I’d use them again if I spotted the right deal, but I’d definitely check the final price first.

I got a Lenovo from Laptops Direct and, to be fair, it does the everyday stuff fine. The screen is decent and it feels quick enough for browsing, emails, and general use, so I can’t really complain too much there.

That said, it’s a bit annoying that the casing feels cheaper than I expected, and the fan randomly gets louder than I’d like. For the price it’s okay, but I was hoping the build quality would feel a little more solid. Not terrible, just not exactly impressive either